List of Crisis Lines

Self-help resources in Hong Kong and other countries

Hong Kong
Suicide Prevention Helpline:

  • The Samaritan Befrienders Hong Kong:2389 2222
  • Suicide Prevention Services: 2382 0000
  • Caritas Family Crisis Support Centre: 18288
  • Social Welfare Department: 2343 2255
  • The Samaritan – 24hr Multi-lingual Suicide Prevention Services: 2896 0000
  • TWGHs CEASE Crisis Centre: 18281
  • Hospital Authority Mental Health Direct: 2466 7350
  • The Richmond Fellowship of Hong Kong: 3512 2626
  • Hong Kong Jockey Club youngsters emotional health online text platform


110 (police) and 120 (ambulance) are the national emergency numbers in mainland China.

  • Beijing Suicide Research and Prevention Center (, a World Health Organization Collaborating Centre for Research and Training in Suicide Prevention, available 24/7 at 800-810-1117 (for landline callers) or 010-8295-1332 (for mobile and VoIP callers)
  • Lifeline China ( available 10am to 10pm every day at 400 821 1215.
  • Shanghai Mental Health Center ( 28 June 2017 at the Wayback Machine) serves as a mental health clinic as well as teaching, researching and planning mental health prevention throughout China. They can be reached at 021–64387250.
  • Shenzhen Mental Health Center ( free professional counseling available 24/7 at 0755-25629459
  • Guangzhou Crisis Research and Intervention Center( available 24/7 at 020-81899120 or 020-12320-5, online counseling is also available with QQ messenger at 1661042151
  • Mental Health Center of School of Medicine of Zhejiang University ( available 24/7 at 0571-85029595


911 is the national emergency number in Canada.

  • Kids Help Phone ( is a free 24/7 national support service that provides confidential professional counselling, information, referrals and volunteer-led, text-based support to young people in both English and French.
  • Talk Suicide Canada can be reached 24/7 at 1-833-456-4566 or 45645 (Text, 4 p.m. to midnight ET only)( nationwide suicide prevention service.
  • Crisis Text Line powered by Kids Help Phone ( is a free, confidential 24/7 national crisis-intervention text-message service.[21] It can be reached by texting HOME (English) or PARLER (French) to 686868.
  • Trans Lifeline( Archived 27 May 2017 at the Wayback Machine) is a toll-free crisis hotline available in the United States and in Canada for transgender people staffed by transgender people. It can be reached at 1-877-330-6366.[22]
  • The Canadian Association for Suicide Prevention ( maintains a Canada-wide list of phone numbers and websites related to suicide prevention.

The United Kingdom

Call Samaritans at 116 123 (UK-wide)

    • Text SHOUT to 85258 (UK-wide). This free, confidential, 24/7 text messaging mental health support service is run by a charity called Mental Health Innovations.
    • For those under 19, call Childline at 0800 1111
    • Call MIND Infoline at 0300 123 3393 (9am-6pm, Monday to Friday, except for bank holidays)
    • Contact NHS at 111 for urgent needs.
    • 英國港僑協會 (, provide assistance to Hong Kong people in the UK.


    • A. 1800 Respect National
      1. National Sexual Assault, Family and Domestic Violence Counselling Line
      First point of call for access to all services across Australia (24 hours a day).
      Phone: 1800 737 732

      2. Rape Crisis Centre
      24/7 telephone and online professional counselling and support is available for anyone in Australia who has experienced sexual assault, domestic or family violence and their non-offending family members and friends.
      Phone: 1800 424 017

      3. Women’s Crisis Line: 1800 811 811

    • B. Relationships Australia
      Support groups, counselling and specialist programs for abusive and abused partners in domestic violence situation.
      Phone: 1300 364 277
    • C. Men’s Referral Service (Vic, Tas and NSW)
      Anonymous service for men Monday – Friday, 9am – 9pm
      Phone: 1300 766 491


119 is the national emergency number of the ROC (Taiwan)


911 is the national emergency number in the United States.

  • 211 is a phone number in the United States for people in crisis who need emergency referrals to social and community services but are not experiencing an immediate life-threatening emergency. Services available vary by state.[45]
  • The 988 Suicide & Crisis Lifeline ( is a 24-hour, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress. It provides Spanish-speaking counselors, as well as options for deaf and hard of hearing individuals. It is only available in the United States.[48] A 24-hour Online Chat in partnership with Contact USA[49] is also available. The 988 Suicide & Crisis Lifeline can be reached at 988.
  • The Lifeline’s previous number, 1-800-273-8255, can still be dialed at anytime.
  • Nacional de Prevención del Suicidio: 1-888-628-9454
  • Deaf or Hard of Hearing: Use your preferred relay service or dial 711 then 988
  • The Veterans Crisis Line ( is a 24-hour, toll-free hotline that provides phone, webchat, and text options available to military veterans and their families. It provides options for deaf and hard of hearing individuals. The Veterans Crisis Line can be reached at 988 or 1-800-273-8255, followed by Pressing 1. The hotline can also be reached by texting to 838255. It can additionally be reached by online chat on the Veterans Crisis Line website.
  • IMAlive Crisis Chatine ( is a non-profit, worldwide 24/7, anonymous chatline to help anyone in crisis via instant messaging.
  • The Crisis Text Line ( is the only 24/7, nationwide crisis-intervention text-message hotline.
    The Crisis Text Line can be reached by texting HOME to 741-741.
  • Samaritans USA ( is a registered charity aimed at providing emotional support to anyone in distress or at risk of suicide throughout the United States.
  • The Trevor Project ( is a nationwide organization that provides a 24-hour phone hotline, as well as 24-hour webchat and text options, for LGBTQ+ and questioning youth.
  • The TrevorLifeline can be reached at 1-866-488-7386.
  • TrevorChat can be found at
  • TrevorText can be reached by texting START to 678-678
  • Trans Lifeline ( is a nonprofit organization that is created by and for the transgender community, providing crisis intervention hotlines, staffed by transgender individuals, available in the United States and Canada. The Trans Lifeline can be reached at 1-877-565-8860.


999 is the national emergency number in Malaysia.

  • Befrienders ( offers a 24/7, confidential hotline.
  • MIASA 1-800-820066 offers a 24/7, crisis hotline and counselling services. Also provides WhatApps crisis.
  • Buddy Bear 03-9779 5550 Offers Children 12PM to 12AM everyday, crisis hotline, facebook messaging works as well.
  • Lifeline Association Counselling Hotline for suicide. Phone Number: 03-42657995 011-3157 1495 / 016-720 1495
  • Malaysia Mental Health Association serves as a counselling service for mental health.
  • Befrienders hotline can be reached at 03-79568144 or 03-79568145.